Scope and Updates to This Privacy Policy

This Privacy Policy applies to personal information processed by OPSY through our Services, websites, mobile applications, customer support, marketing communications, and other online or offline interactions.

Customer Data vs. OPSY Data

For customers who use OPSY as a security operations platform, OPSY may process information on behalf of the customer (“Customer Data”). In those cases, the customer controls the data and determines the purposes of processing. OPSY acts as a service provider or processor in accordance with applicable agreements.

Questions or requests regarding Customer Data should generally be directed to the relevant customer (for example, your employer or security company).

We may update this Privacy Policy from time to time. When we make material changes, we will update the “Last Updated” date and provide notice where required by law.

Information We Collect

We collect information you provide directly, information collected automatically, and information obtained from third parties.

A. Information You Provide Directly

Account and profile information

Name, email address, phone number, company name, username, profile photo, and other account details.

Operational information

Shift schedules, patrol data, incident reports, notes, photos, attachments, location check-ins, and other information entered through the Services.

Support and communications

Information you provide when contacting us, submitting support requests, or participating in surveys.

Billing information

If applicable, billing contact details and transaction-related information. Payment card information is generally processed by third-party payment providers, not stored directly by OPSY.

B. Information Collected Automatically

When you use the Services, we may automatically collect:

IP address
Device identifiers
Browser type and version
Operating system
App usage information
Log files and diagnostics

Cookies and similar technologies

We use cookies and similar technologies to operate the Services, analyze usage, improve performance, and provide relevant communications. You can control cookies through your browser settings.

C. Location Information

Because OPSY supports security workforce management, patrol verification, and operational accountability, the mobile application may collect geolocation data when authorized by the user or customer.

Location data may be used to:

Verify attendance and patrol completion
Support incident reporting
Provide real-time operational visibility
Improve safety and compliance workflows

Users can manage location permissions through their device settings. Certain features may not function properly if location access is disabled.

How We Use Information

We may use personal information to:

Provide, maintain, and improve the Services
Create and manage accounts
Authenticate users and secure the platform
Deliver operational features such as scheduling, patrol tracking, alerts, and reporting
Respond to inquiries and support requests
Communicate about updates, security notices, and service-related messages
Conduct analytics and product improvement
Prevent fraud, misuse, and security incidents
Comply with legal obligations and enforce our agreements

Where required by law, we rely on appropriate legal bases such as consent, contractual necessity, legitimate interests, and legal compliance.

Data Retention

We retain personal information for as long as necessary to provide the Services, fulfill contractual obligations, comply with legal requirements, resolve disputes, and enforce agreements.

Customer Data is retained according to the applicable customer agreement and customer instructions. Upon termination, data may be deleted or rendered inaccessible after a reasonable retention period.

Security

We implement technical and organizational measures designed to protect personal information, including access controls, encryption where appropriate, monitoring, and security practices. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your Privacy Rights

Depending on your location, you may have rights to:

Access your personal information
Correct inaccurate information
Delete personal information
Object to or restrict processing
Withdraw consent where processing is based on consent
Receive a copy of your information in a portable format

To exercise these rights, contact us using the information below. We may need to verify your identity before processing requests.

International Data Transfers

OPSY may process and store information in countries other than the country where you reside. Where required, we use appropriate safeguards for cross-border data transfers, including contractual protections and other legally recognized mechanisms.

Children’s Privacy

The Services are intended for business and professional use and are not directed to children under 16. We do not knowingly collect personal information from children.

Third-Party Services

Our Services may contain links to third-party websites, integrations, or services. This Privacy Policy does not apply to those third parties, and we are not responsible for their privacy practices.